"Privacy Policy for Meet Spark AI (https://meetsparkai.com)
Last updated: 5 August 2026
Meet Spark AI (“we,” “us,” or “our”) operates the website https://meetsparkai.com and provides AI-powered lead reactivation, speed-to-lead, out-of-hours response, Google Reviews, abandoned cart recovery, and related automation services (collectively, the “Services”).
This Privacy Policy explains how we collect, use, show, and safeguard your information when you visit our website, book a call, enquire about our services, or otherwise interact with us. By using our website or Services, you agree to the practices described in this policy.
We are committed to protecting your privacy and following applicable data protection laws, including the UK GDPR and Data Protection Act 2018.
1. Information We Collect
We may collect the following categories of information:
Information you provide directly
• Name, email address, phone number, and business details when you book a strategy call, fill in forms, or contact us.
• Lead databases, contact lists, or customer data you upload or share with us so we can deliver our AI automation services (e.g., SMS reactivation campaigns).
• Communications you send us (emails, messages, call notes).
• Payment and billing information if you become a client (processed securely by third-party payment providers).
Information collected automatically
• IP address, browser type, device information, operating system, referring URLs, pages viewed, and timestamps.
• Usage data and analytics about how you interact with our website.
• Cookies and similar tracking technologies (see Cookies section below).
Information from third parties
• Data from scheduling tools (e.g., calendar booking platforms), CRM systems, or advertising platforms if you interact with our ads or forms.
• Publicly available business information or data you authorise us to access in connection with the Services.
2. How We Use Your Information
We use the information we collect to:
• Provide, use, and improve our website and Services.
• Respond to enquiries, book and conduct strategy calls, and deliver AI automation campaigns.
• Process and manage client relationships, including uploading and using lead data strictly for the agreed campaigns.
• Send service-related communications, updates, and (with consent where needed) marketing materials.
• Analyse website usage, improve performance, and personalise content.
• Detect, prevent, and address technical issues, fraud, or security threats.
• Comply with legal obligations and enforce our agreements.
We process client lead/customer data solely to perform the contracted Services and do not use it for our own marketing or sell it to third parties.
3. Legal Bases for Processing (UK GDPR)
Where UK GDPR applies, we process personal data on the following bases:
• Contract – to perform our agreement with you or take steps at your request before entering a contract.
• Legitimate interests – to operate and improve our business, website, and Services (balanced against your rights).
• Consent – for certain marketing communications or non-essential cookies (you may withdraw consent at any time).
• Legal obligation – to comply with applicable laws.
4. Sharing of Your Information
We may share information with:
• Service providers who assist us (hosting, analytics, email/SMS delivery, calendar scheduling, payment processors, CRM tools). These providers are contractually required to protect your data and use it only for the services they provide to us.
• Professional advisers (lawyers, accountants) where necessary.
• Authorities if required by law or to protect our rights, safety, or property.
• A successor entity in case of a merger, acquisition, or sale of assets (with proper protections).
We do not sell your personal data.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to distinguish you from other users, analyse traffic, and improve functionality.
You can control cookies through your browser settings. Disabling certain cookies may affect website performance. We may use analytics tools (e.g., Google Analytics or similar) that collect anonymised or pseudonymised usage data.
6. Data Retention
We keep personal data only for as long as necessary to fulfil the purposes outlined in this policy, including providing Services, meeting legal, accounting, or reporting requirements, and resolving disputes.
Client lead databases are kept only for the duration needed to deliver the agreed campaigns and are deleted or returned thereafter in accordance with our agreements and applicable law, unless longer retention is required.
7. Your Rights
Depending on your location (particularly if you are in the UK or EEA), you may have the right to:
• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal exceptions).
• Restrict or object to certain processing.
• Data portability.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
To exercise these rights, contact us using the details below. We will respond in accordance with applicable law.
8. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
9. International Transfers
Your information may be transferred to and processed in countries outside the UK. Where we transfer data internationally, we ensure appropriate safeguards are in place (such as standard contractual clauses or adequacy decisions) to protect your information.
10. Children’s Privacy
Our website and Services are not directed at individuals under 18. We do not knowingly collect personal data from children. If we become aware that we have collected such data, we will take steps to delete it.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website or Services after changes constitutes acceptance of the revised policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, or wish to exercise your rights, please contact us at:
Meet Spark AI
Email: [email protected]
Website: https://meetsparkai.com
MASI-Agency Ltd T/A Meet Spark AI . Business Address: Flat 8, 14 Shelley Road , Worthing, West Sussex, United Kingdom BN11 1TU. Company Reg # 17379274
For UK data protection matters you may also contact the Information Commissioner’s Office (ICO).